![]() ![]() Work with your Adobe account representative for details regarding the annual support fee. In the interim, your existing Maintenance and Support contract(s) will remain in effect and unchanged. Adobe will continue to communicate a minimum of 12 months in advance when a product is reaching the end of its support lifecycle. The optional programs announced under the Adobe Support Policy are available today but for existing customers will take effect at the time of your next maintenance and support contract renewal. Online self-help will assist them in addressing product questions. Extended Maintenance and Support provides your organization the valuable extra time you may need to plan your migration to Adobe's latest technology.Ĭustomers can use this option to receive an extra year of help. This program option gives your organization an extra two years of Maintenance and Support services after the end of Core Support Period. This includes dot and double-dot releases and connector products. of a root release terminates with support for the root release. Support for all derivatives - localized versions, minor upgrades, other operating systems, and so on. The existing Maintenance and Support and legacy Platinum Support, Premium Maintenance and Support programs provide maximum five years (varies per product, typically from 3 to 5 years (see the product grid) of product support from the general availability date of a product, starting with the release of a ".0" product version (a "root release"). Core enterprise maintenance and support programs ![]()
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